Cell phone died

My cell phone quit working a couple nights ago so I had to go to Verizon yesterday to see if they could tell what was going on. They couldn't, but since I pay for insurance and there were no visible signs of damage, they gave me a new one at no charge! I'm sure it's a refurbished one, but at this point I'm happy, it works :)

I had been wanting to get a new one because the other one was constantly acting up. Now I have it, and am quite pleased. Lately it seems the customer service has not been the greatest at VZW, but yesterday they were awesome :). Keep it up guys!