Why I will NEVER do business with WELLS FARGO again!

Apparently I’m laundering money…or something, according to Wells Fargo. Yes, me, I’m out there up to no good, you know, working hard, making money, paying off my debts. It’s all totally legal and they closed my credit card account due to “suspicious activity.”

I can’t tell you how mad I was am at them! I WILL NEVER DO BUSINESS WITH WELLS FARGO AGAIN!


FIRST INCIDENT
I had paid off my credit card and my brother asked me to get him some concert tickets which he gave me the money for. It had to be done online with a card, so I figured I would get the rewards points and use the WF card. No brainer right? Got the tickets purchased, done.

During this time I also paid WF the amount of the tickets so they would be covered. This charge didn’t go through for a few days and since my account was “overpaid” it sent a GIANT RED FLAG to WF’s Fraud Department.

They blocked my card and I had to call them. The only thing their brilliant rep told me was to not overpay my account again. Ok, no big deal. It was an accident, I guess, if you could say that. Even though I had a charge going through, they don’t like that. -- Don’t overpay your account.


SECOND INCIDENT
Again my card was blocked, only a few weeks later and I had to call WF to find out why. This time a different rep told me that a lot of people launder money by overpaying their accounts. Also, that I was making so many payments and charging things, ie. make a payment of $200 and then charge $200. Um, yeah, I used it like a debit card…for the points. Whatever.

He told me that if this happened again, WF would close my account without notice. Fine, whatever. The information received from both of the reps was different.


THE CLOSURE
Within a month I was at the grocery store and used tried to use my WF card but it didn’t go through. I was puzzled. Swiped the card again…same thing. What the?! Alright, paid another way.

When I got to my car I called WF and apparently my account had been closed that very day. The Fraud rep told me something I had not heard from the other two reps I spoke to, which I did let him know.

He did confirm that people launder money by overpaying accounts and what I was told is true. However, the reason the account was closed, according to him, is that I was using more than my available credit during one billing cycle.

In other words, if you have a credit card with a $1,000 limit, THIS IS ALL YOU CAN USE IN ONE BILLING CYCLE. No, you cannot charge $1,000 on Monday, pay it off Tuesday, charge $1,000 on Wednesday to turn around and pay it off on Thursday. You would be using more than what they “allow” you to use in one month….even if you pay it off!!

The rep told me you cannot, “boost your credit limit,” by paying an extra amount than what is owed.

I told the WF rep that I was not told this by the other two reps, which he apologized for, but really it does me no good when the account has been closed.

He also said he would appeal this closure due to being told incomplete information and see if anything could be done… he would let me know the answer in a few days. When he told me, IF ANYTHING, WF would ask me to re-apply for a new card, I made sure to let him know I would NOT be doing business with WF again if my card was not re-opened.

Never heard from him again.

The thing that makes me really mad is that I was a WF customer from 1996-2009 and THEY closed my account due to their lack of their representatives efficiency. This will also reflect on my credit report and could possibly / likely lower my score and affect my open account with AMEX. I sure hope it doesn’t!

The icing on this cake is….I was going to get a $100 Wells Fargo Cash Reward on the next statement. Now, I can’t.